Returns & Refunds

Refund and Return Policy
At fashfocuse.com, we strive to provide you with a seamless shopping experience. Here's our refund and return policy to ensure your satisfaction.
Return Eligibility
Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team at support@[email protected] within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or a full refund.
Unwanted Products: For new, unused, and unopened items, you can return them within 30 days of purchase. Please note that return shipping costs are your responsibility.
Refund Process
Inspection: Once we receive your returned product, we will thoroughly inspect it to ensure it meets the return eligibility criteria. If the product does not meet these standards, we may not be able to process your return.
Refund Options: If your return is approved, you have two choices:
Full refund to the original payment method.
Store credit that can be used for future purchases on our website.
Refund Timeline: After we receive your returned item, we will process the refund within 5 to 7 business days. Please allow additional time for your payment provider to process the refund.
Return Procedure
To initiate a return, contact our customer support team at [email protected] and provide the following information:
Your order number.
Reason for return.
If applicable, clear images of any damage or defects.
Return Authorization: Our customer support team will provide you with return authorization and instructions on sending the item back to us.
Packaging: When returning the item, ensure it is packed safely and includes all original packaging and accessories.
Shipping Costs: Unless the return is due to a defective or damaged product, you are responsible for return shipping costs.
Tracking: We recommend using a trackable shipping method when returning items to ensure the safe delivery of your package. We are not responsible for lost or damaged items during the return process.
Non-Returnable Items
Some items are not returnable, including:
Items not in their original condition.
Items damaged due to abuse.
Items without original packaging and accessories.
Exchanges
We currently do not offer direct product exchanges. If you want to exchange an item, you can return it for a refund or store credit and then place a new order for the desired item.
Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at [email protected]. We are here to help and ensure your shopping experience with us is enjoyable.
Policy Changes
fashfocuse.com reserves the right to modify or update this refund and return policy at any time. Any changes will be posted on our website. It is your responsibility to regularly check this policy.
Thank you for choosing fashfocuse.com. We appreciate your trust, value your satisfaction, and are committed to providing you with a seamless shopping experience.